Shipping policy
Shipping Information
sofitme currently accepts orders for eligible addresses in the United States. Available shipping options and final charges are shown at checkout for your address and the products in your order.
Shipping Rates
| Products / region | Shipping option | Rate (USD) |
|---|---|---|
| Apparel — standard service area | Standard Shipping | $7.99 |
| Apparel — standard service area | Priority Insured Shipping | $12.99 |
| Apparel — remote service area | U.S. Line | $19.99 |
| Blankets — eligible U.S. addresses | Standard U.S. Shipping | $4.99 |
| Blankets — eligible U.S. addresses | VIP Expedited Shipping | $7.99 |
Coverage differs between apparel and blankets. The options shown at checkout determine whether we can ship to your address. Orders containing products in different shipping groups may have combined shipping charges and may arrive in separate packages.
Order Processing
Our usual processing time is 3–7 business days after payment is confirmed. Processing may include order verification, production or preparation, quality checks, and packaging. Holidays, peak seasons, and high order volumes may require additional time.
We process and ship orders on business days, excluding weekends and holidays. Please check your shipping address carefully before ordering. Address changes may not be possible once processing or fulfillment has begun.
Delivery and Tracking
Our estimated U.S. shipping time is 7–14 business days after dispatch. This estimate excludes processing time and is not a guaranteed delivery date. Remote addresses, carrier interruptions, severe weather, and other conditions may cause delays.
We will email tracking information after your order is dispatched. Tracking updates may take several days to appear. Items in the same order may ship separately and arrive on different dates.
Delivery Issues
If your package is delayed, marked delivered but missing, damaged, or incorrect, please contact support@sofitme.com with your order number and the details. For damaged or incorrect items, include clear photos of the item and packaging so we can review the issue under our Return and Refund Policy.
For shipping questions, email support@sofitme.com.